FAQ - Frequently Asked Questions

We have listed out some of the frequently asked questions from our clients and our answers for them. We will continue to build up this list with more questions and answers to improve our service to you. If you would llike to have a question answered inthis page please send us an email via our contact us page.

1. How does the psychic reading work using the operator assist?

2. What are the payment options for a psychic reading using the 24/7 auto credit card service work ?

3. What name will the charge appear on my bank statement?

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1. How does the phone reading work using operator assist?

For a phone psychic reading, you can either pay by credit card or charge the cost of the call to your phone.

Credit Card Reading using the operator asisted number 1800 222 362

1. For a credit card reading, you will need a valid Visa or MasterCard. or debt card. (AMEX card are not available
2. Call 1800 222 362 to connect to the helpdesk operator, we will get your contact details and credit card number.
3. After that we will first charge you for the minimum time of 15 minutes, for $37 AUD.
4. Once we have charged your card , our system will then call you back and connect you to the psychic.
5. When you are connected, you can choose to go longer than 15 minutes by calling the Helpdesk and purchasing another reading.
6. available 10 am till 7 pm EST 7 days

Simply call the following numbers if you are not in Australia to speak to a psychic and pay by credit card:

• Australia - 1800 222 362 Free call.
• New Zealand - 09 925 0444, local/STD call rate.
• USA/Canada - 1 888 22 22 338
• All other countries - 0011 44 870 495 8019, international call cost apply.

Phone Charge Psychic Reading NZ

Phone charge readings are only available for New Zealand callers.

1. To pay using your phone for a psychic reading, simply call the following numbers:
   • New Zealand - 0900 800 80, call costs $3.50 NZD per minute, no minimum time required.
2. Follow the promts to be connected. You can speak to the first available psychic or you can choose a specific psychic.
3. To speak to a specific psychic you need to have the psychic's Access Code. Visit our Psychic Reader's page to check their skills and access code.
4. You can also check our homepage and see the psychic's that are currently on.

2. What are the payment options for a phone psychic reading using the auto service?

Please call 1800 732 337 using our numbers below to make payment using your credit card:

• Australia - 1800 732 337 (1800 REA DER) if you have any issues please call our help desk on 1800 222 362 .
• For a credit card reading, you will need a valid Visa or MasterCard. AMEX is unavailable.
• Call 1800 732 337 and you will be assisted by a voice prompt. 
• If you have an existing member ID, press "1" and key it in. Then you will know your remaining minutes/seconds. You can use the remaining minutes or recharge your member ID. 
• If you don't have an existing member ID, press "2" and the system will generate one for you. Then you can recharge using your credit card.  (MAKE SURE YOU NOTE DOWN YOUR MEMBER ID)
• Once payment is made, you will get a receipt.
• Next is that you be asked to choose an operator (psychic) by putting in their operator ID. If you don't have a preferred operator, you will be connected to the next available one.

If the psychic of your choice is available, he/she will be put on hold and get connected to you. If not, you will be asked to enter a different operator ID

NOTE : you can reuse any unused credit if you have your member ID , if you have forgotten it you can call the helpdesk number 1800 222 362 and we can find it for you.

3. What name will the charge appear on my bank statement?

Credit card reading charges will appear as Access Positive, Langford. However if you called the auto service number of 1800 732337 helpdesk, and entered your credit card number in the phone keypad and got connected to a psychic, the charge may appear as Truepay.

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4. Who is your best psychic?
We guarantee that due diligence was observed prior to hiring our psychics. Our psychics have passed our hiring standards. This ensures that all of them are qualified to deliver. Choosing the "best psychic" will depend on your personal preferences and the "psychic connection" you share with them. Feel free to consult this matter anytime with our Help Desk Team. We can help you identify the best psychic for you basing on the skills you're looking for as well as the psychic's popularity and availability.

5. I did not use all the minutes I paid for, how do I use my remaining minutes? 
A member ID is a 5-digit combination given when payment was made through the automated voice response. You have the option of using the minutes all at once or you can use the remaining minutes on another time by using the same member ID. If you have forgotten your member ID, you can call the Help Desk at 1800 222 362. We can either connect you manually using your remaining minutes or give you your member ID which you can call with through the automated voice response on your preferred time.

6. I am not happy with the service I received. How do I get my refund?
We're sorry to hear that you're not satisfied with your reading. please call us on 1800 222 362 to organize Kindly refer to our refund policy at https://www.psychic.com.au/refund-policy.html. 

7. Are your readings 100% accurate? 
We offer a high level of accuracy in our readings as our psychics went through proper screening. However, 100% accuracy can never be guaranteed. Anything that our psychics can foreseen can be altered, prevented or made better. All of us are granted with freewill which enables us to change the course of our fate. Any psychic adviser who claims 100% accuracy is being less than realistic. 

8. Is this a secured line?
All communication between yourself and any of our psychic adviser or Help Desk is private and confidential. It is intended for your personal use only. We use state of the art security system committed to protect your personal information. Wherever we collect sensitive information (such as credit card details), that information is encrypted and transmitted to the credit card issuer in a secure way. 

 

9. Can I make an appointment to speak with a specific psychic?
Our psychics work on a set roster but they also have the option of working during their available time. To check the schedule and availability of your preferred psychic, you can go to https://www.psychic.com.au/psychic_readers.htm. You can call the Help Desk if you want to be pre-booked with a psychic. 

10. Can I use Paypal to make a payment?
For now, we cannot process Paypal payments. We'd be happy to accept a valid Visa or MasterCard credit or debit card. You also have the option of paying through your phone bill by calling  0900 800 80 (NZ only ). 

11. Can I get a complementary reading or promotional rate?
We appreciate your business and we guarantee to make all efforts to provide quality psychic service at a very reasonable price. We shall advertise any promotional rate as we see fit.

12. What if I am not satisfied with the reading?

It rarely happens that a client don't develop a psychic connection with the adviser which causes dissatisfaction. But when this happens, you will usually know or feel this within the first five minutes of the reading. We want you to get the value of your money, so you can end the reading and call our helpdesk at 1800 222 362 to get your minutes reinstated and book a session with another psychic or for refund processing. Refund may take 3-5 banking days to post on your bank. 

 

 

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